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Roles and Responsibilities

Working together to create a fair and safe learning and work environment.

Our Pledge

When you join A4e as a learner, we promise to:

  • Treat you with courtesy, dignity and respect at all times
  • Provide services that are accessible and appropriate to your needs
  • Keep all personal information about you safe and confidential
  • Safeguard your health and wellbeing
  • Provide you with opportunities to explain your needs to us
  • Fully explain all your options and obligations
  • Work with you individually to ensure that you can make the best of the services we offer
  • Plan any learning with you in a way that gives you control
  • Help you to assess your progress as you work with us and challenge you to achieve more
  • Provide you with the best range of support to meet your needs
  • Respond promptly and professionally to any comments, concerns or complaints that you may have about our service
  • Give you opportunities to have your say and tell us what you think about our services Working together to create a fair and safe learning and work environment

Your Pledge

In return we expect you to:

  • Treat all staff and other customers with dignity and respect
  • Follow health and safety regulations and guidelines
  • Contribute to a friendly and safe working and learning environment for yourself and others
  • Challenge and report any behaviour that appears to be causing distress to you and others
  • Use our premises, IT equipment and internet access in a responsible manner
  • Attend promptly and let us know if you have to cancel an appointment
  • Let us know about any extra help you need to complete your learner journey
  • Be honest with us about your aims, your needs and your concerns
  • Give us feedback to help us improve our services

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